Customer Service

 

Returns & Exchanges

We want to make sure you are absolutely thrilled with your purchase.  Many of the items we carry are purchased directly from the artists themselves.  These pieces are handmade - no two are exactly alike.  The imperfections and variation that may occur add to the uniqueness and character of each piece.  

*Sale items/items purchased using a discount code during our flash sale are final sale.*  For regular priced merchandise, please contact us within 7 days upon receiving your items if you have any concerns or questions (email us at service@neverreadyformonday.com).  We accept returns or regular priced items as long as we are notified within 7 days of receipt, and the items are unused and in original condition (and in original packaging if applicable).  You will need to cover the return shipping cost and provide us with a tracking number.  We are not responsible for items lost or damaged during transit back to us.  We are also not responsible for items mailed back without prior contact and a tracking number.

We currently do not process exchanges.  Please follow the process for refunds above, and place a new order for the item(s) you would like.

If your shipment arrives broken or damaged, please see below instructions under "shipping."

Shipping

Shipping is based on weight, size, and your location (all orders ship from Washington state).  We are currently only shipping to the United States.  If you live outside of the U.S. and are interested in placing an order, let us know.  We may be able to work something out or focus on making the store accessible to your country in the near future.

Orders ship out Monday through Friday (excluding holidays).  We do our best to get orders processed and shipped out within 1 day, but it may take up to 3 days depending on order volume for that day.  Items shipping express still need to allow for this same processing timeline.

Unfortunately, we cannot cancel an order once it has been placed.  

You will be provided tracking for your package, but we are not responsible for any packages lost or damaged in transit.  If items shipped via USPS arrive broken, you can file your claim here:  https://www.usps.com/help/claims.htm .  Feel free to email us (service@neverreadyformonday.com) if you have any questions or need help.  If your package was shipped via UPS, please contact us (service@neverreadyformonday.com) so that we can help facilitate and expedite the resolution. Regardless of courier, make sure to retain the original packaging, padding, and item.  The couriers will most likely need photographs of your item(s) and packaging.

We strongly recommend utilizing UPS over USPS if you have placed a heavy, breakable, and/or high value order.  In our experience, UPS offers a more seamless customer service experience should you have any questions or issues with your shipment.

Sales Tax

State laws obligate us to charge sales tax on all orders shipping within Washington State or to Idaho.  Sales tax is calculated at the time of check out and will be included in the final order total.

Contacting Us

Email is the best way to reach us.  Please don't hesitate to contact us at service@neverreadyformonday.com with any questions or concerns.  You matter to us.  We will get back to you as quickly as possible Monday through Friday (excluding holidays).  

 

{These policies will be changed and/or updated as needed.  Please check back to stay up to date.}