Customer Service

Updated 7.21.17

 

Returns & Exchanges

We want to make sure you are absolutely thrilled with your purchase.  Many of the items we carry are purchased directly from the artists themselves.  These pieces are handmade - no two are exactly alike.  The imperfections and variation that may occur add to the uniqueness and character of each piece.  

*We are currently having a closing sale - All items on our website are final sale.*  For regular priced merchandise, please contact us within 7 days upon receiving your items if you have any concerns or questions (email us at service@neverreadyformonday.com).  We accept returns or regular priced items as long as we are notified within 7 days of receipt, and the items are unused and in original condition (and in original packaging if applicable).  You will need to cover the return shipping cost and provide us with a tracking number.  We are not responsible for items lost or damaged during transit back to us.  We are also not responsible for items mailed back without prior contact and a tracking number.

We currently do not process exchanges.  Please follow the process for refunds above, and place a new order for the item(s) you would like.

If your shipment arrives broken or damaged, please see below instructions under "shipping."

Shipping

Shipping is based on weight and your location (all orders ship from Washington state).  We are currently only shipping to the United States.  If you live outside of the U.S. and are interested in placing an order, let us know.  We may be able to work something out.

Orders ship out Monday through Friday (excluding holidays).  We do our best to get orders processed and shipped out within 1 day, but it may take up to 3 days depending on order volume for that day. 

Unfortunately, we cannot cancel an order once it has been placed.  

You will be provided tracking for your package, but we are not responsible for any packages lost or damaged in transit.  If items shipped via USPS arrive broken, you can file your claim here:  https://www.usps.com/help/claims.htm .  Feel free to email us (service@neverreadyformonday.com) if you have any questions or need help.  Make sure to retain the original packaging, padding, and item.  USPS will most likely need photographs of your item(s) and packaging.

Sales Tax

State laws obligate us to charge sales tax on all orders shipping within Washington State or to Idaho.  Sales tax is calculated at the time of check out and will be included in the final order total.

Contacting Us

Email is the best way to reach us.  Please don't hesitate to contact us at service@neverreadyformonday.com with any questions or concerns.  You matter to us.  We will get back to you as quickly as possible Monday through Friday (excluding holidays).  

 

{These policies will be changed and/or updated as needed.  Please check back to stay up to date.}